Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updated to latest app, been trying for 2 days to get in and transfer data

Chudders1970
Visitor

‎29-05-2023 10:13 AM

 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎29-05-2023 01:30 PM

@Chudders1970  try deleting the app and reinstall it. If it’s still not working after this you need to call customer services and request that they reset your online account..  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎29-05-2023 02:43 PM

Hi there @Chudders1970 

Thanks for coming here. 

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne 🙂

0 Helpful