EE app down

Dave10 · ‎27-05-2023

Needed urgently to see my data usage but the 'app' is being updated.

Useless for me and I have no idea how near I am to using up my data allowance.

Poor service from EE all round

Northerner · ‎27-05-2023

Text BA to 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎28-05-2023

Hi there @Dave10

Thanks for coming here.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Thanks 🙂

Leanne.

Dave10 · ‎29-05-2023

Been trying for days to access my data usage. Same message saying app is being improved and updated but whichever way, it isn't working. I need this information as I've been shocked how much data I was supposedly using since joining EE.

Very disappointed

Northerner · ‎29-05-2023

Hi @Dave10

You can check your balance and usage by texting BA to 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎29-05-2023

@Dave10 if you tried deleting and reinstalling the app and it’s still not working call customer services and request that they reset your online account. The app/your account isn’t down for maintenance.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.