Unplanned maintenance?

Patt1 · ‎22-06-2023

Is there a wider issue with accessing our app, ee website & texts to 150 this morning?
All of them apparently under maintenance, even texting or checking the add on page is not giving data info.

Shelina210203 · ‎22-06-2023

Why can’t I get on to my ee app

panditita · ‎22-06-2023

Unable to use the app and the website account areas, alas I can’t even contact EE through 150 . What’s going on?!

Sally190 · ‎22-06-2023

Why is EE updating so often and so I can't transfer data? Its very frustrating as sometimes it's important! They never used to update so much

HBaker2 · ‎22-06-2023

The data sharing function is great, but if the app keeps being taken down it is hopeless. How do we share data with our kids now!

Fragglet1 · ‎22-06-2023

A courtesy text announcing app closure would be nice! I can’t gift data!

Alex_M · ‎22-06-2023

Hi @Fragglet1,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

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Alex_M · ‎22-06-2023

Hi @HBaker2,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

Alex_M · ‎22-06-2023

Hi Everyone,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

RichieH1969 · ‎22-06-2023

I need to gift data urgently as my son is in hospital but the app & online are not working & I have tried to call you but it keeps cutting me off saying your too busy.
Appalling service!

Fragglet1 · ‎22-06-2023

Thanks Alex. Would still be great to warn clients. I thought a text was standard practice. Again, thanks for the update.