Unplanned maintenance?

Patt1
Skilled Contributor
Skilled Contributor

‎22-06-2023 06:34 AM

Is there a wider issue with accessing our app, ee website & texts to 150 this morning? 
All of them apparently under maintenance, even texting or checking the add on page is not giving data info. 

0 Helpful
32 REPLIES 32
Shelina210203
Visitor

‎22-06-2023 08:45 AM

Why can’t I get on to my ee app 

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panditita
Visitor

‎22-06-2023 08:53 AM

Unable to use the app and the website account areas, alas I can’t even contact EE through 150 . What’s going on?!

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Sally190
Visitor

‎22-06-2023 08:54 AM

Why is EE updating so often and so I can't transfer data? Its very frustrating as sometimes it's important! They never used to update so much

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HBaker2
Visitor

‎22-06-2023 09:00 AM

The data sharing function is great, but if the app keeps being taken down it is hopeless. How do we share data with our kids now!

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Fragglet1
Explorer

‎22-06-2023 09:02 AM

A courtesy text announcing app closure would be nice! I can’t gift data! 

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Alex_M
Star Contributor
Star Contributor
In response to Fragglet1

‎22-06-2023 09:04 AM

Hi @Fragglet1,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
Alex_M
Star Contributor
Star Contributor
In response to HBaker2

‎22-06-2023 09:06 AM

Hi @HBaker2,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
Alex_M
Star Contributor
Star Contributor

‎22-06-2023 09:07 AM

Hi Everyone,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
RichieH1969
Visitor

‎22-06-2023 09:09 AM

I need to gift data urgently as my son is in hospital but the app & online are not working & I have tried to call you but it keeps cutting me off saying your too busy. 
Appalling service! 

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Fragglet1
Explorer
In response to Alex_M

‎22-06-2023 09:12 AM

Thanks Alex. Would still be great to warn clients. I thought a text was standard practice. Again, thanks for the update.