Unable to view bills

[MaryN2]

Hi,

I have been unable to access our business account for a few weeks now. Every time I try to log in to view our current bill, I get this error message:

"We're unable to retrieve your account details right now

Log out and then log in again."

I contacted EE a couple of weeks ago. They advised that they were aware of the problem and were working on getting it sorted. Surely it should be fixed by now? I tried downloading the app to see if I could view the bills that way, but that didn't work either. I have tried texting BILL to 150 but that hasn't worked either, even though I have had a text saying "You can view your bill at ee.co.uk/bill or reply BILL to this message". Could you please advise? 

Thanks

[SElizabeth]

Any luck resolving this? I’m now on month two of not being able to reclaim my phone bill through work because of this issue apparently only affecting a ‘few people’. I’m absolutely furious. Have spent so much time on the phone to EE, and still getting the same unhelpful responses. Surely charging people without providing a bill is some sort of offence?

[cpharvey]

Nope, there's a secondary thread over here btw
https://community.ee.co.uk/t5/EE-app-and-website/I-Can-t-view-my-bill/td-p/1367927

[Vikkiledger69]

Just been informed that if you call ee technical centre they will deal with your case directly 😉 

[cpharvey]

I hate to break it to you, but they won't, they have no clue how to fix this. This is an engineering fix at the deepest backoffice. All tier1 and 2 will do is say "we are hearing there's a FEW people with issues and we're working on it". It's not a "few" it's a lot of people, given the errors I see it must be affecting many people, and it's not going to "resolve itself" either, it needs integration engineers to roll up their sleeves and hit the keyboard.

[Shellym578]

I’m still having this issues 2 months down the line called emailed and still no one can tell me why this is happening doing it on app and desk top why pay for itemised billing when you cannot see it EE YOU NEED TO GET THIS SORTED ONCE AND FOR ALL 

[cpharvey]

Mine seems to have been fixed as of today, anyone else?

[Ipad2]

I really think the problem has more bugs than a giant ant hill. I was with BT for all phone / Broadband and TV with add on NowTV. Now since BT own EE and they said I could swop with no issues. I’ve had nothing but issues, not with what’s provided but with I can’t access a simple Bill. There app content is only for selling it does not provide what you really want. I’ve gone through so many hoops to even speak to a human and as pleasant as I am with them( there the front line not there fault) I’m just going round in ever decreasing circles and getting no where. So now I’ve asked for a paper Bill, not very green I know but if that works I’ll keep to paper till it does. If it doesn’t it’ll be goodbye EE/BT and Hello Sky

[Paddy-B]

Hi @Ipad2,

Thank you for posting. I'm sorry you can't view your bills online. Send me your details and I'll take a look at your account to see what can be done.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

[Suzik]

I suspect it wasn't a small number.  I am unable to access our business bills which are required for accounting purposes.  I've tried Chrome and IE but still not joy.  I have a VAT return to file on Monday.  None of the suggestions I've seen so far have been any help and I haven't got hours to spare trying to contact support. What can I do ?

[Linzi_H]

Hi @Suzik 

Have you tried to access the bills through the EE app and your main online account?

Are you seeing an error message, or is the bill option not showing up?

Linzi