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Unable to view add ons

jrhop
Established Contributor
Established Contributor

Recently I was unable to access my account, so spoke to customer services who reset something. I can now log in but can’t view any add on information, any one else have this issue? Doesn’t work on website or EE app. Seems to be a few issues with EE recently. Calling 150 takes and chat on the website said response time is 3 hours!

3 REPLIES 3
jrhop
Established Contributor
Established Contributor

This is the error

A103FF39-3236-49DB-B076-E34D91A429BE.jpeg

jrhop
Established Contributor
Established Contributor

Another error when I go to manage numbers

20181E1D-B565-4046-85B6-110D718F7A67.jpeg

Jon_K
Former EE Employee

Hi @jrhop.

Sorry, you'd need to get back in touch with our Customer Care team about this.

The call time should be much less than that at the moment.

Jon