Unable to upgrade mobile online or on EE App

[JoeLewis0]

Hello, I have been trying to do an upgrade online and on the App.  No luck with either. 
Initially it says 'Sorry, couldn't fetch recommendations for you' 

If I click on anything in pay monthly deals or Sim deals it says 'Sorry JOSEPH, it looks like there are no suitable plans available for this device right now.' for anything I click on.

Is there a place I can get my account looked at?

[Chris_B]

@JoeLewis0  Yes you call customer services on 150 from your EE device.  

[JoeLewis0]

I could but I don’t really want to speak to someone who wants to sell me TV, broadband a SIM I don’t need, an Xbox and home products for the best part of an hour.

[James_B]

Hi @JoeLewis0,

If you contact technical support on 150, they'll be able to raise a ticket to resolve the issue with your online account.

Thanks

James

[markfox012]

upgrade anytime plan, my original phone was badly damaged and was told I can’t do the upgrade without paying a large fee.

now plan is under 100 days left and upgrade option saying no suitable plans available.

think it’s time to let the plan run out and find different network.

[Katie_B]

Hi @markfox012. 

That's right if you are in the last 100 days there is no upgrade fee. 

If you are not seeing any available upgrade options online please give us a call on 150. 

Katie