Unable to see my Mobile bill on my E E account

[Annie133]

I have moved over from B T to E E but I cannot see our mobile bill on the app or if i login, I have spend hours on the phone trying to sort this out, got charged for a paper bill one month that did not arrive 

All i want is to check my bill usage data why cant E E add it to my broadband account

Iv just tried to add device on the computer login comes up with a different account number from y broadband account

it can not be that hard can it ???

Any help please

[Katie_B]

Hi @JasonWest1993. 

I am sorry to hear you have not been able to find a resolution with our customer care team.

For ways to Make a Complaint please visit our Help Page, you can also request a call back from a member of the team. 

Katie

[UserError]

What utter nonsense.. I am two YEARS further down the road and the billing information is still available. EE help says contact this group, this link or call this number.. it matters not!! EE have no intention of fixing this because then you would be able to see on your bill where they have overcharged you in the last month. I am slowly taking this through a legal process with Ombudsman and Lawyers.. watch this space EE.. if you are listening.. and .. if you even care!