Unable to register on my EE

[DT2073]

I have just placed a new sim in my phone but keeping my old number but it will not send a passcode to my number to allow me to link devices - any ideas ? 

[vinodkri]

Could you kindly guide me too?

[Christopher_G]

Hi @vinodkri 

Could you explain your problem please? We'll do our best to help.

Chris

[MoAbido]

I bought a new PAYG sim (15GGB data).  I also created a new EE account but I can't link the SIM to my account.  Could you help.  Thanks

[James_B]

Hi @MoAbido,

Welcome to the EE Community. 🙂

Have you activated your new SIM?

James

[MoAbido]

I downloaded the EE app and tried to link the SIM to my account.  I also logged on ee.co.uk/start but I couldn't register the sim

[James_B]

Hi @MoAbido,

Have you started using your SIM to activate it?

James

[MoAbido]

Hi

I spoke to customer service and they resolved the issue.  They activetd the SIM for me.

Thank you very much for your help and advice 

[James_B]

No problem @MoAbido 🙂

James