Unable to purchase SIM only due to bugged credit check

[Dk92]

Hi all,

So I've been attempting to purchase a SIM only contract via the web store, but everytime I reach the credit check and put in any dates for date of employment/date joined bank/date moved in it will tell me my dates need to be after my birth date.

It doesn't matter if I put in 1940 (this is a given) or 2022, it will tell me all dates need to be after my birth date, leaving me unable to continue. It also doesn't matter what device/browser/deal I try this with, it's the same outcome.

If anyone could help here that would be grand.

[Dollydazzle]

And me

[Ali_A]

Thanks for joining us on Community @Dollydazzle 

Are you able to try using different browsers like Chrome or Firefox? 
Are you using a computer or mobile phone browser to place the order? 

If you're still you're having the same problem on more than one device/browser, it may be worth giving us a call or popping into your nearest EE Store to see if they can put it through for you. 

You find our contact details here Contact EE
And nearest EE store on our EE Store Finder page

Ali