Unable to manage my account

[BexC34]

Online there’s an issue with accessing my account to manage my plan and the app doesn’t work. It’s been like this for sometime. It’s so unhelpful! I have the correct log in and can get into my account but when I try to view my bills or data or plan it says “we’re fixing a few things right now”. Same for the app, every time I try to check it there’s some kind of maintenance issue? 

[Chris_B]

@BexC34  EE do account Maintance late night, when you’re online account is down you cannot use the app as the app is a portal to your account.  Can you access your online account or the EE app during the day ?   

[Chris_S]

Hi @BexC34 

Welcome to the EE Community and thanks for getting in touch.

Are you still having issues accessing your account today?

Chris S