Hello @oldchapjeff ,
Welcome to the community,
I would suggest you ring customer service and ask them to reset your account. Have you tried logging out and then logging back in, to see if that sorts it? You cannot register again, as you are already registered with your email address and mobile number, so if not successful by logging out and trying to log in again, then a call to customer service is the next step.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
