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Unable to log in to EE app or account in Chrome

Dragonette
Investigator
Investigator

‎19-09-2026 11:21 AM

Since setting up our new service and moving to the EE app, I can't log in. Initially I accessed the site via Chrome with no issues then a few days later, couldn't log in. I'm asked for my email address but then just have the green bouncing balls until it times out with "bad request". Downloaded the app and exactly the same experience. However works okay using Firefox (I've had to download especially for EE login). 

 

Cleared cache, history, cookies, etc. on Chrome and reinstalled app but still the same. Tech support call logged last Saturday but absolutely no response from them on it so assume it either wasn't logged or no one really cares as I'm able to get in via Firefox (despite personally not wanting to use this longer term - it did work initially). Android phone. 

 

Is this common? Our experience with switch from My BT to EE isn't great so far and only 10 days in. 😫

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎19-09-2026 05:42 PM

Hi @Dragonette 

Yes this seems to be an issue. I have to reset my password every time. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Dragonette
Investigator
Investigator
In response to Northerner

‎19-09-2026 06:16 PM

Hi 

 

Thanks for your reply. That reminded me that I couldn't reset my password. I do the password reset link but never receive an email. Looks like I'll be stuck in this crazy loop for a little while longer.

 

First impressions are not great.

0 Helpful