Has anyone ever had a resolution for the issues linking an eSim to their EE account?
I switched from O2 when they announced higher than advertised price increases and was happy with the deal. I was told I would be able to link my Apple Watch as soon as I had everything set up on the app.
I have never been able to link either of the phones I have to the app. I've called Customer Services several times, I've visited the store, and I've had cases escalated to level 2 support trying to get a resolution to this. All I get now is "Oh there's an app problem, they're working on it". Now having read through the many posts on this topic where this seems to be a long standing issue with nobody seemingly having a clue how to resolve the problem, I'm regretting making the move to EE.
I cannot load an eSim onto my Apple Watch as I can't access my account details vie the App or the Website. I cannot manage my account at all. This really is not a good start.
