Unable to get into account due to EE locking me out

[Dragonstars]

This has been two weeks since I have not had a chance to sign in and when I send my biometrics it's saying, it's sent  a passcode to messages on Google messages and does not  I will be getting an ombudsman involved and I think you all need to, too. We are paying a high price for their negligence and this is not helpful locking me out, their advisors are untrained and useless. 

[Alex_H]

Hi @Dragonstars,

Welcome to the EE Community
 

With you mentioning biometrics I presume this is the app you are trying to login to? Are you able to login to the EE website or do you get similar issues? 
 

With you saying its locking you out, when you try to login are you getting an error message that mentions the account being locked or something like that? 

Alex

[XRaySpeX]

@Dragonstars : Google Msgs is not involved to signing in to your EE a/c. It will send a passcode as a text to your phone.