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Unable to claim my Google One 2TB after upgrade even with text message link

MrsAstreaus
Investigator
Investigator

Can I just say that the EE website and app is absolutely awful. 

After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I managed to upgrade my plan with the Google One 2TB as a perk. 

I have now struggled and failed to access this perk and continually (as seems to be the theme on all EE websites and apps) getting an error message. 

Does anything actually work? The sad part is that I really love this network but what is up with the crappy website/app services. 

how do I claim my perk? 

10 REPLIES 10
Michael_D
EE Community Support Team

Fantastic news @MrsAstreaus.

I'm glad to hear it worked for you.

Take care and have a great day 🙂

Michael