Unable to access account

[Clareycakes]

I am a mobile customer and yesterday I also switched my home broadband to EE, now I can't access any online account or app, it asks my to link my broadband and phones but when I try it says I have multiple billing accounts. 

Is the only way to fix this to call CS, didn't really want to do that

[Michael_D]

Hi @Clareycakes 

Welcome to the community.

If you are getting an error when trying to link the accounts, you would need to speak to our customer service guides.

They'll be able to view your accounts and try to get them linked for you. If they aren't able to, they can raise a ticket to get it resolved for you.

Michael