Tried to move from BT Mobile to EE and get new mobile and its failed at checkout

Tycoonspaceman · ‎25-09-2025

three times now its beyond annoying.

Schockwave · ‎26-09-2025

Welcome to the community,

I would suggest ringing customer service and pressing option 2, they can take a look for you why this is happening.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎26-09-2025

Hello @Tycoonspaceman ,

Welcome to the community,

I would suggest ringing customer service and pressing option 2, they can take a look for you why this is happening.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.