Transferred but cannot access account to see final bill

[happybunny]

Hello,  I have moved my two lines away from EE that were linked on a family plan.  Now I cannot see any previous bills so will not be able to see what the final bill will be.

How do I get access restored?

Ta

[Leanne_T]

Hi @tryinghard 

Thanks for coming back to us. 

If you have any queries regarding the final bill amount, please give us a call and the team will be happy to help 🙂

Leanne.

[Ebgbees1]

I've got exactly the same problem. The EE app is no longer showing any bills so it's not showing my last bills as they've removed my number. Nothing received in the post. It's a joke.

They purposefully make it impossible and then give you no decent contact options.

[James_B]

Welcome to the EE Community, @Ebgbees1 

When did you cancel your contract? You should receive your final bill within 14 days of cancellation.

James

[happybunny]

@James_B 

It's clear EE do not send bills to people as they should.  Can you please investigate this rather than deflect?

[James_B]

Hi @happybunny,

Sorry, we're not able to access your account via the community forum in order in to investigate why your bill didn't reach you.

Our Customer Care Team will be happy to send you a copy of your final bill if you get in touch on 07953 966 150.

James

[Pip86]

You're missing the point. I have experienced the same. The message clearly states you will have access to your bills for six months. This is not the case. I am experiencing the same. 

To the ombudsman it is. 

You literally send a text to customers making a written declaration to them and then don't meet that obligation. 

Poor customer service. 

Also I've had my complaint with EE closed without any contact or documents to explain the outcome. Poor customer service from start to finish 

[Leanne_T]

Hi @Pip86 

I am very sorry to hear you are unable to view the bill and the complaint has been closed. 

If you are unable to access the online account you would need to get in touch with our mobile guides who will be happy to help with the billing details you need and send a bill to you. 

If the complaint has been closed and is not resolved you can raise a new complaint and advise the team this has been closed previously, to do this please see our Make a complaint (ee.co.uk) page. 

Leanne.