15-09-2023 06:38 PM
It seems EE are much to worried about getting it new phone orders. An it's current customers the app not working yet again. Phone EE no response.
Remember EE when the contracts end and not renewed. EE Say ' Why did they leave'.
15-09-2023 06:26 PM
Yet again this app is not working.
This is seems to be happening now more and more offen. Same old excuse ' we are updating the app to give you a better experience'
Experience what!!!!
15-09-2023 06:53 PM
MycatOscarsaid I totally agree the app is a shambles! I’ve been trying all day to send data to my 15yr old! Clearly existing customers are low priority!!!
15-09-2023 07:17 PM
Thank you for your reply. As we are existing customers and keep our account in order. We are the low priority. Hopefully you get the data issue sorted. Best regards.
16-09-2023 08:38 AM
Hi @MycatOscarsaid and @Andyhay01,
Welcome to the EE Community. 🙂
I'm sorry to hear you're having problems using My EE.
Is it working this morning?
James
16-09-2023 10:31 AM
16-09-2023 10:41 AM
Hi @MycatOscarsaid,
The My EE app isn't currently down for maintenance.
What happens when you try to log in?
James
16-09-2023 10:50 AM
Hi there, unfortunately due to the recent iPhone launch, the EE website and App, along with call centres and retail staff are experiencing high demand and with this, the EE app did crash yesterday
if the app still isn’t working today for you, I would suggest calling EE however, wait times are still high due to the back order of iPhone demand
hope you get this resolved 🤞