cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The new My EE app

Leanne_T
EE Community Support Team

One little tap for complete control and all the help you need

 

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

 

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

 

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

 

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

 

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

 

 

What has improved in the new My EE App?

 

 

  •  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

 

 

  • EE Shop

 

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

 

 

  •   Rewards Hub

 

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

 

 

 

When can I download the new app?

 

 

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

 

80 REPLIES 80
James_B
EE Community Manager
EE Community Manager

Thanks for your feedback @kcurrie65

Which features are asking you to login again?

James

kcurrie65
Skilled Contributor
Skilled Contributor

Hi @James_B @James_B  so open the app. It clearly shows my 2 accounts pay monthly and a mifi I am logged in at this point. Top right the person icon click that. Scroll down to my accounts. Click that ot will take you out the app and open the EE Web site and asks you to log in again

 

Thanks

James_B
EE Community Manager
EE Community Manager

Thanks for the extra information @kcurrie65

James

It’s junk, poor structure, lacks intuitiveness.

Altruist
Investigator
Investigator

🤣🤣🤣🤣🤣🤣

Honestly I don’t like it so much sorry. All I use the app for is data gifting between devices. It used to be right there on the Home Screen. Now I have to hunt for it. 
feels like the app is aimed at selling me more stuff rather than being helpful to a customer already spending a fortune with you. 

-Batman-
Established Contributor
Established Contributor

Can’t even gift data now with you can’t select which account to gift to its un selectable 

4640FFE4-C1BF-481C-B01B-C069A5DAA40B.jpeg

kcurrie65
Skilled Contributor
Skilled Contributor

Screenshot_20220906-083645.jpg

kcurrie65
Skilled Contributor
Skilled Contributor

Hi James sorry it's a 2 part post. As you see by the picture on my mifi device it says there is a problem but if I go to EE online it let's me see how much data is left on my mifi. So all the dots are no joined up between app and Web site

 

Thanks

Kev 

Leanne_T
EE Community Support Team

Hi @kcurrie65 

Could you try deleting and reinstalling the app, does this still show an error message? 

Leanne.