The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Leanne_T]

Thanks for letting us know @schm1dt

Leanne 🙂

[MatthewAtkinson]

Agree with that Phase. I’ve lost Family Usage, which was the only thing I ever really used it for. And the website doesn’t work on an iPhone so you can’t do it there either. 
I wonder if EE will listen and bring it back, or just ignore customer complaints? 

[MatthewAtkinson]

Like you, I miss this feature. However, I’ve discovered that you can go to https://myaccount.ee.co.uk/exp/myee-web/account-summary#family-usage to see the same thing. I can’t find how to get to there using the menus but it works if oh access the link. 
Not as easy as the app, but at least it’s still there while we wait for EE to put the app back to something useful

[Username5025]

It’s simple. I’m sure people are just too lazy to even try. You click on mobile plan then choose a drop down with family member. Anyone who complains it takes too long is just a serial whinger. 

[-Batman-]

---

@MatthewAtkinson wrote:

Like you, I miss this feature. However, I’ve discovered that you can go to https://myaccount.ee.co.uk/exp/myee-web/account-summary#family-usage to see the same thing. I can’t find how to get to there using the menus but it works if oh access the link. 
Not as easy as the app, but at least it’s still there while we wait for EE to put the app back to something useful

---

With the amount of complaints over the new app 🤞EE revert back to the old app which was a lot more user friendly 

[MatthewAtkinson]

Not on mine you don't. It's just disappeared. You can still gift sometimes, but there is no way to see who needs a gift. The website does it, but only uses numbers, there doesn't seem to be any way of allocating names to numbers. And I can't remember all seven numbers.

[Username5025]

If people actually looked they’d see. It’s laziness. People wanna be spoon fed. 

[Username5025]

You choose the person. Laziness not too. 

[kcurrie65]

Hi Leanne I like the app in the main. But why does clicking on some bits take you out the app and off to the website where to proceed you have to log in again even though I was logged into the app. 

Also if you have more than 1 account it would be nice if you could chose your default one. Ie my mifi account is always there when I log in but I would prefer if my pay monthly was the default account. 

This aside the app is nice and fresh and has many good features and quite intuitive 

Thanks

[kcurrie65]

Change for some is difficult not everyone is up there with tech change.. sorry but I find your posts quite repetitive at calling folk lazy and them being whingy not very helpful at all.