The app is charging more than agreed upon.

[elainebezerra]

I went to a physical store here in downtown Bournemouth. I signed up for a plan with my phone, but also an Apple Watch, and it cost £88. Now, when I checked the app, it's charging a BIOS fee of £211 to be charged on the 4th, but my plan only starts on the 27th and it's not related to that amount. I had gone back to the store previously because of an error where I had signed up for a plan on another SIM card and I didn't understand what the salesperson had done. And now I've seen this on my app.

[Leanne_T · Accepted solution]

Morning @elainebezerra 

Thanks for coming to the community. 

If you have this charge showing in the app, please give us a call on 150 and our mobile guides will get the account checked and help you get this sorted. 

Thanks very much. 

Leanne.