I am trying to purchase a phone through EE Finance, once I have filled out everything up to my bank details, the button that is pressed to progress from the Banking Details section to the Employment Details section is broken. The button does nothing. I have attempted on multiple devices, 2 laptops, 2 phones and an iPad. I have tested multiple browsers, the EE app, as well as clearing my cache, disabling ad blockers, enabling all cooking and removing the phone from the basket and attempting finance again. I've even tested this on my partner's EE account and it is the same issue.
This is a major issue, no one can purchase a phone through EE finance.
There are several errors in the console when checking Inspect that indicate issues specifically with the service the button provides.
I've called EE and they won't handle anything to do with the website, and they will only handle payments for sim-free phones through the website and told me there's no one that can help, and that the only option is buying the phone out-right or purchasing the phone with a contract. I've also been in-store as suggested by the sales team, only to find out they don't handle selling sim-free phones.
To be clear, the phone I want to buy has a deal for sim-free that takes it from £1,100 to £830 (despite retail price being £900 at the moment for this phone). If I take out a contract, I'm paying £1,100 plus interest which would be stupid.
I've been attempting to purchase this phone for 3 days, calling EE each day and doing everything they said to no avail. I am literally trying to purchase a phone and make EE money but every option in support has lead to them saying "It's not our job to allow you to purchase a phone through EE finance, but if you pay us an additional £270 extra plus interest, we can help you"
I need the phone by Friday. There's multiple websites that sell the phone for £900, so if I cannot get this fixed by Thursday then I will just purchase it from Curry's, Amazon or Oppo directly.
