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Text description - UL data add-on - EE app

354-
Star Contributor
Star Contributor

While looking for add-ons, I noticed that there is a line of text in the EE app, in the data add-on sections, that doesn't match the description, £3 1GB data add-on for 1 day, even though the main description is £ 40 UL for 30 days.

add-on description- text lineadd-on description- text line

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @354- 

Becase it is comparing the the £40 unlimited to the £3 for 1 GB for one day may be. Clearly a better deal. 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/payg-data-addons

I am not on PAYG but that is how I read it.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

The "£3 (for) 1GB data add-on for 1 day" is another PAYG data add-on whose description seems to have been merged into that of the £40 Unlimited data add-on. Obviously a typo.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
354-
Star Contributor
Star Contributor

I see the same typo across all the UL data add-ons and across the different 7 and 30 day data add-ons, as another example. Only in the app though.

add-ons-text description-3GB-7days.png

XRaySpeX
EE Community Star
EE Community Star

All you can do is report it as a bug in the app to CS or perhaps 1 of the Community Staff will pick it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
354-
Star Contributor
Star Contributor

Noted.

On the Google play store, they have a support email address too [email protected]

Maybe I will log future things like this there.