Take off parental lock

[Stevens3]

How do I do this as I asked when got a phone call to get a sim only contract 

[Chris_B]

@Stevens3  You can call customer services and with a credit card to pay a refundable token to have content locked removed or you can go to a store with photo ID as you need to prove that you’re over 18 to have content lock removed. 

[Allyuk2900]

Can you do this online?!

[Leanne_T]

Hi @Allyuk2900

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

[Pete2016]

Pay as you go 

[Christopher_G]

Hi @Pete2016 

Welcome to the community.

I would recommend contacting our Mobile Care team or popping into your nearest EE store with ID.

Chris

[Sketch1]

I did this but content lock is still in place what should I do now 

[Sketch1]

I went in to a store with I'd and they said it would be off in a few days but it's still on what do I do now 

[James_B]

Hi @Sketch1,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can check the request to remove content lock has been received.

Thanks

James