Stuck in registration process

[lesfrost]

 a new customer. When I try and register I get stuck in a loop where it insists I add a device, add some broadband details or join the community. As I don't have a device yet, because I'm trying to buy one, this is just so frustrating. I use a lot of websites and this is the worst I've come across for a long time.

[XRaySpeX]

Until you get yourself a mobile or BB you just take the option "join the community", which you must have done successfully already to get here.

[Leanne_T]

Hi @lesfrost

Thanks for coming to the community. 

You won't need to register to order a new contract with us on the EE Shop. If you are showing as logged in, please log out and place the order. 

Leanne. 

[lesfrost]

When I search for a samsung tablet and click on it nothing happens. the only option I get that works is the login option. When I select that and login it takes me to the complete registration screen as I've already described.

[lesfrost]

As you say I have joined the community but I still can't get past the complete regsitration screen and order a tablet.

[Leanne_T · Accepted solution]

Hi @lesfrost

To order a tablet you do need to have an existing account with us. You can order a phone or SIM plan without needing to be an existing customer.

Leanne. 

[lesfrost]

I want to buy a tablet with a SIM. How do I do it?

[Leanne_T]

Hi @lesfrost

Do you want to purchase a SIM Only plan and the tablet with a SIM? 

Leanne. 

[rgreen20595]

I too am in the same boat. Whenever I click a product, it asks me to sign in, taking me back to the register for one of the below:

Mobile, Broadband or EE Community.

I just want to look at the prices and availability, but cannot do this?

[XRaySpeX]

@rgreen20595 : What product you buying? You can't order a tablet or mobile BB w/out 1st having an EE mobile phone or SIM.