Sign in to App and Website not working

killie97 · ‎29-09-2026

I've tried reinstalling app, resetting password and setting a pin - app continually takes me back to log in screen; website continually give error 'oops can't load information try again'. Been like this for days now and would like a resolution asap

Alex_H · ‎29-09-2026

Hi @killie97,

Thanks for visiting the EE Community

If you have not already I would recommend trying to clear the cookies and cache for the EE website from your device before trying to login again. If possible as well, try logging in on another device.

If the issue is continuing despite doing those things, it does suggest it is something account based and the best thing to do would be to contact our technical team so they can investigate your account to help resolve the issue.

Alex

View solution in original post

Alex_H · ‎29-09-2026

Hi @killie97,

Thanks for visiting the EE Community

If you have not already I would recommend trying to clear the cookies and cache for the EE website from your device before trying to login again. If possible as well, try logging in on another device.

If the issue is continuing despite doing those things, it does suggest it is something account based and the best thing to do would be to contact our technical team so they can investigate your account to help resolve the issue.

Alex