Service down for maintenance

[Ashy250611]

Can't log onto the app or website to control my child's devices and no way to do it locally on the router. Very poor service.

We should be able to manage the settings locally. The App seems to be down every time I want to change my kids settings.

Very frustrating!!!

[lxcyx17]

Yes been down for about 10 minutes now

[XRaySpeX]

The point of this user discussion forum is to seek & provide help between peer users of the EE networks. You will rarely see direct responses from EE staff relating to specific a/c's of users but only general advice. At 11 PM you can only wait until 8AM next day to call CS.

[NealF]

Back on now

[lxcyx17]

Been down for about half hour now can’t access app or anything 

[dionnelevy]

What type of SIM do you have, is he on your contract?

You can only gift if he's on your account.

Unfortunately it appears the EE App is having Essential Maintenance so you cannot access the App to Data Gift. 

[XRaySpeX]

@AllOfYou: What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Chris_B · Accepted solution]

@Emam7  if EE are doing an account Maintance it’ll take your account off-line and this includes the EE app as it’s a link to your EE account.  can you try and access it now.