Roaming blocked in Parental controls

[DTdriftwood]

I have two phones with EE

One works normally abroad - the other has Roaming blocked in Parental controls in EE app and on line My EE

if I uncheck - "there is a problem - text info to 150"

EE shop staff can't correct, 

C\S couldn't correct

level 2 tech couldn't correct

Complaint started as maybe something wrong with app

Any body else similar problems?

Thanks

[Christopher_G]

Hi @DTdriftwood

Welcome to the community.

Is that user abroad at the moment? Did the Mobile Care team confirm that roaming is set up on our end?

Chris