I've been experiencing the same issue since I signed up in mid-April this year. I used to have a mobile SIM-only plan with Smarty, but my mobile phone number was transferred to EE in mid-April 2024. However, I'm unable to view any billing information on the website or app.
In addition, EE mistakenly placed a duplicate order for a mobile SIM-only to my old address. Despite informing me that the order was cancelled, Royal Mail redirected mail to my new address, indicating that £25 was owed to EE. After contacting EE, they confirmed that they actually owed me £25 and sent a cheque, but I never cashed it. Later, I discovered that my credit rating had been negatively impacted due to an error on the EE side. Although EE eventually closed the old account and resolved the credit rating issue, I still cannot view billing information for my EE broadband or EE mobile phone services, even after four months. Despite numerous phone calls to EE, the problem remains unresolved.
Like other members here, I am also considering raising the matter with OFCOM. Had nothing but issues with this since I joined in mid-April. Either I go to OFCOM or switch to BT. And, yes, I know BT/EE is the same but maybe the BT system actually works properly i.e. can view billing information via the BT website and BT app. Because I don't seem to be getting anywhere with EE.
