Still can’t link phone to account

[Jonnyking1]

Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional services, how long my contract has left etc. I find it amazing that after nearly 12 months I’m still being told it’s a technical issue and there’s nothing that can be done. 

[Leanne_T · Accepted solution]

Morning @Jonnyking1 

I'm very sorry the error message in your EE account has not been sorted for you when you called. 

Our technical support team are the best people to get the message looked into and can raise a support ticket if needed. If the technical support team have opened a ticket previously and this is now closed, you can open a complaint on the Make a Complaint page and one of the team will get in touch to discuss everything with you. 

Leanne.

[Cananybodyhelp]

I have the same. I love how after a year of not getting it fixed you are told to ring up again by Leanne. As if you haven’t done this. 

I suggest requesting your GDPR in case someone cloned your account when purchasing in store?

There may be a way someone can prevent the iT system working divulging this.