My EE says I am not the account holder

[Kirst47]

I am also having the same issue. Unforunately I can't phone them as my screen has smashed. I am trying to use my laptop to ugrade my phone 😣

[Leanne_T]

Hi @Kirst47 

Can you try going logging into your My EE online,  and select Plans and Subscriptions > select your mobile plan > Manage numbers.

Can you update your number to bill payer? 

Leanne 🙂