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Re: How do i remove content lock im on pay as you go

Angryman1234
Visitor

‎19-12-2025 09:26 PM

Whats the point of putting your ID on the app, if you can't view "sensitive content", pointles !

 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎20-12-2025 08:12 AM - edited ‎20-12-2025 08:17 AM

@Angryman1234   It just means you as the account holder has proven ID ( a child can not get a contract but can get PAYG ) it doesn’t mean the device in question wasn’t given to a child.    You’re not getting a child going to a store with photo ID or using a credit card.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎20-12-2025 04:47 PM

@Angryman1234 , if you want to remove content lock on your account number on pay as you go, you need to ring customer service with a credit/debit card and make a refundable amount to remove it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.