Hi my app not working

[NikkiD7]

I have spoken to EE today as my app won’t work and I can’t log in completely on a pc etc. Can’t see bills or gift data. Apparently I’m not the only one having this issue so am now waiting for tech to contact me to see what can be done.

[Boybeckham07]

I switched from Sky to EE a few weeks ago. Downloaded the app linked my number etc and can’t see my device or bills etc. 

very annoying as I wanted to move my kids over too so I could share data etc but can’t do that as the app doesn’t work. 
Ive spoken to customer services (150)  on several occasions and nobody can help. They keep telling me a fix is on the way and it won’t be long. 
Looking at posts on here of the same issue  (some go back a year) I won’t be holding my breath. 

Very disappointed with the service - don’t get this with Sky. Their app was great.
I’m not a happy bunny. 

[Lesley_W]

Hi @Boybeckham07 

Thanks for coming to our community.

I understand your disappointment and I'm sorry that our customer service team haven't been able to resolve this.

You can see here how to Make a Complaint, so the team can look into this further. While they may not be able to fix it there and then for you, they will be able to address your concerns and make sure the feedback on your experience is taken on board.

Lesley

[Boybeckham07]

Thank you - online complaint submitted. 

[VipulParbat]

I have the same problem. It’s been 4 weeks and no contact from EE. Pretty useless. Thinking of leaving

[Katie_B]

Hi @VipulParbat. 

Welcome to the community. 

I am sorry to hear you have not yet received an update. 

Did you flag this with our technical care team?

If yes, was a ticket raised for investigation?

Speak soon, 

Katie

[Boybeckham07]

Just for an update. 
my app is now working - started about 2 weeks ago. 

[3devices]

I transferred from BT a few weeks ago only to find there is an ongoing issue and I can’t manage my devices and see my bills etc. in the app. Not helpful given that EE set my account up incorrectly and then billed me for unexpected additional cost. Spoke to tech support who said this was an ongoing issue with no date for resolution. If I had been made aware of this problem at the time I would not have transferred from BT.  Completely unacceptable that a customer has no way to see what he is being billed for.  I’m considering moving away as EE not providing the service described at point of sale.