Have I fallen for an OTP scam?

[Sy_]

 When I try to link my EE app on my iPhone 13 to my phone number, I get the above message. I am worried this may be connected to the OTP issue. Admittedly, my current phone number is one I switched over from my old mobile provider, Lyca. Please advise. 

[Ali_A · Accepted solution]

Hi @Sy_ 

The most common reason for this error message is when a customer has already registered an EE ID in the past, using a alternative email address which they have linked their number to. 

Please try logging in using any other email address you have used. If you have forgotten your password you can reset it by following the steps on our Forgotten EE password or username page

If you don't remember which email you may have used, or no longer have access to your old email addresses, please give our Customer Service team a call on 150 from your handset, where a guide will be able to update your EEID registration and linked number. 

Ali