Can’t login

[Ggoode]

10 days since reporting the issue and weeks since the issue first arose and still nothing. Tech keep telling me the same thing. Useless.

[Leanne_T]

Hi @Ggoode 

I am very sorry the issue is taking time to get resolved for you, our support teams will be working to fix it as soon as possible.

Leanne.

[Ggoode]

STILL nothing. Shocker 

[Leanne_T]

Hi @Ggoode 

I am sorry to hear you have had no update, please give us a call on 150 to see if your support ticket has any further updates showing. 

Leanne.

[Ggoode]

They just keep telling me the same thing. The ticket is raised and they're looking into it. It'll be fixed by x date, but no. It's been weeks. Still no account access. You're a tech company and can't sort out your own tech issues. Absolute joke.

[Ggoode]

They can't help. Tried this and they told me to call 150 who also can't help 😆

[Leanne_T]

Hi @Ggoode 

Once the team have an update they will let you know.

You can find information for your account by text, please see our What is the Text Service for Pay Monthly?  Help page. 

Leanne.

[Ggoode]

I'm sure they will Leanne. Problem is, there are still no updates, suggesting there is no fix. I'll be cancelling my contract soon anyway and changing provider, problem then solved 😂