Problem logging in to EE app

[johnnyb63]

I try and log in to the EE app and after inputting my password, and the code subsequently sent to my phone, it just goes back to the login screen so I keep going round in circles. I have cleared the app cache, and also deleted and reinstalled the app several times but to no avail. My phone is a Samsung A15.

I can use my account details to successfully access the EE website without any problem so the issue is confined to the app. Any tips or advice would be welcome.

[Leanne_T · Accepted solution]

Morning @johnnyb63 

Thanks for coming to the community. 

Just to check, is your Samsung software fully up to date? 

If so, and you've tried a delete and reinstall of the app, please get in touch with our tech guides. They will get the app looked into and help you further. 

Thanks 🙂

Leanne. 

[johnnyb63]

Samsung software all up to date. I just went to an EE shop but they couldn't help.

I'm now struggling to find the right customer service number to call to speak to someone who can help.

[Leanne_T]

Hi @johnnyb63 

Thanks for coming back to me. 

If you call us and select option 2, then technical support one of our guides will be happy to help 🙂

Leanne.

[johnnyb63]

Thanks, but which number should I call before selecting option 2 ? There are several different numbers available.

[Leanne_T]

Hi @johnnyb63 

You can call 150 from an EE mobile, or 07953 966 150 from any other phone. 

Leanne. 

[Kevbond]

I’m having the same problem with the app and website and I’m using a new iPhone 19 pro max. Software up to date. This has to be a bigger problem as we’re both on completely different OS

Kev

[Leanne_T]

Hi @Kevbond 

Thanks for coming here. 

How long have you been unable to log into the app and website? Do you get an error message? 

Leanne.

[Kevbond]

Today it started and I get this message

We're fixing a few things right now

same message on app and website

[Leanne_T]

Thanks @Kevbond 

Have you made any account changes over the past few days? 

Could you try again and see if you get the same message? 

Leanne.