Preferred payment method not changing

[KM271]

I managed to get a new card added but unable to set it as my preferred method of payment, as every time I try to do so the website sends me to the home page again. I can't log in to the app either as it keeps looping me back to the log in page and I've used different browsers, and tried both on laptops and mobile and clearing caches. I've just received a text from my bank saying its declined the payment but no word from EE or sign the other card has been used. 

[Leanne_T · Accepted solution]

Hi @KM271 

Thanks for coming to the community. 

If the payment has been declined and you're unable to set the card as the preferred method of payment, please get in touch with our pay as you go guides. They can take a look into the account and see what is needed to get this sorted for you. 

Leanne.