Please help asap.

lilyyallenn · ‎14-03-2025

Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?

Michael_D · ‎17-03-2025

HI @lilyyallenn

Welcome to the community.

If your account is already showing as linked, I'd recommend giving our customer service guides a call. They'll be able to bring up your account and see what it is linked to, and help to get it working for you.

Michael

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XRaySpeX · ‎14-03-2025

@lilyyallenn : Have you recently switched contracts or plans?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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lilyyallenn · ‎17-03-2025

No, I have not. I’ve been with EE for years and it’s never worked and it’s only just now started to annoy me as i want to pay for data on my app but can’t .

Michael_D · ‎17-03-2025

HI @lilyyallenn

Welcome to the community.

If your account is already showing as linked, I'd recommend giving our customer service guides a call. They'll be able to bring up your account and see what it is linked to, and help to get it working for you.

Michael