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Adding my new Broadband account to My EE App

Hi All,The first step in adding a broadband into your EE app is to enter the EE Account Number - which I found in my initial contract with EE. On step number 2 I need to enter the Billing Account Number which I can't identify anywhere, and when I try...

New SIM for 5g

I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?

flysplat by • Explorer
  • 11 Views
  • 2 replies
  • 0 Helpful

Sky to EE switching offer

HiI’ve switched from Sky to EE broadband due to the £300 switching offer. The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges a...

Jimbo2024 by • Investigator
  • 2456 Views
  • 23 replies
  • 5 Helpful

Mobile internet works slowly or doesnt work at all

Hi all,since las t friday my mobile internet works very slowly or doesnt work at my work place. Signal is good and it was workling absolutely fine before last friday. Am having nearly 100gb to use on data. Restarted phone and settings. Still very wea...

Dashike by • Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

Coverage in the Isle of Dogs

Update: 28 February 2025 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed...

Leanne_T by • EE Community Support Team
  • 8058 Views
  • 52 replies
  • 14 Helpful

Resolved! EE TV Pro

Hello,I had a engineer come out Yesterday and install my full fibre broadband to my home. He connected up my router and i am getting the expected download and upload speed. The issue i am currently facing is with my EE TV Pro Box. When i turn it on i...

Jayboi117 by • Investigator
  • 2040 Views
  • 11 replies
  • 9 Helpful
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