Passcode

Wendylaura19 · ‎11-08-2022

I use to log in with my passcode, and now each time 8m asked to log in by email unable to do this, even though i have tried i can't sign in with my passcode help please

Chris_B · ‎11-08-2022

@Wendylaura19 Stop from logging out of the app when your done with it just close it. The app will than request you sign in with the pin you’ve setup. When you log out it doesn’t know it’s your account you want to access as it’s only an app on a device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎11-08-2022

Hello @Wendylaura19 ,

Welcome to the community,

Where are you trying to log in? Is this the new My EE App? Then you will first have to sign in with your email, not sure why you cannot do this, then once you have done this, you will be able to use your passcode.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Wendylaura19 · ‎11-08-2022

Tried this, I have to log in each time with my email unable to use my
password

Wendylaura19 · ‎11-08-2022

I don't sign out it's only when I want to look at my Account I keep being
asked to log in by email

Schockwave · ‎11-08-2022

@Wendylaura19 , yes, when you want to look at your account it does that, same here.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.