Community Activity
Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
Not receiving OTP texts
I have exactly the same issue. I moved my number on 27/6 but I'm still having trouble receiving text messages like bank, directly from EE or government services. Normal text work but not these ones. I've called the customer service couple of times. ...
My iPhone doesn't allow NHS numbers to call me
Hello, Hoping somebody can help as seen this issue posted before but not seen a solution. My iPhone 16 is not accepting calls from various NHS numbers (GP, various hospital departments). It is not a signal issue as they come through to my partner's p...
Juddering on streaming channels and live channels through EE TV Box Pro
Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...
Item not delivered and being sent back to ee
Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...
Been trying to return a phone for 3 weeks
I tried to add a phone to my sim only contract online, but ended up accidently ordering a new phone and contract, sorted that and EE said they'd send a return bag, then while on holiday it still hasn't arrived, so arranged another, also didn't arrive...
Can receive calls but not texts?
Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...
Have I fallen for an OTP scam?
Today I rang 150 to enquire about the spend cap. I was advised by the male operator to increase it from nothing to £10. The operator said he could do it from his end.He sent me a SMS with a pin and asked me for the number. I gave him the number.I rec...
Resolved! Just placed an order for iPhone 16
Just placed an order and paid 30£ upfront however no confirmation details or email and also no order number this looks like a scam ...This is ridiculous I can't track progress .... But yet you have my money Really need some help