PUK CODE

[CHLOE244]

I cannot access my code for my SIM card it’s asking for a PUK code 

 

[Chris_B]

@CHLOE244  You’ve entered the wrong sim pin more than 3 times so it automatically locks the sim.  You can get your PUK via your online your online EE account.     

If you’ve never changed the sim pin from the default one  it is 1111, but first you need to enter your PUK from your online account to unlock the sim. 

[CHLOE244]

I’ve tried looking for my puk code and it’s not even on the app or website 

[Matt_124 · Accepted solution]

It is listed towards the bottom of the page under Plans & Subscriptions on the EE Website: https://ee.co.uk/plans-subscriptions/mobile 

Instructions on how to get there can be found below if the direct link does not work

https://ee.co.uk/help/mobile/manage-use/unlock-device/unblock-your-phone-with-a-PUK-code