PDF download

[Tommy2phones]

I received a text telling me that my latest bill is available. On checking, I can see the bill, but there is no option to download a .pdf of it.

Is there a problem at the EE end? If I cannot download .pdf files from you, then I need to have a paper copy sent to my home address please.

[Jon_K]

Hi @Tommy2phones.

You should be able to download a PDF of your bill.

Have a look at out Monthly Bills Help Page for more information.

Jon

[Tommy2phones]

Hi Jon, I would have expected a button or link to allow me to do this, but there is no option available. This is why I think that there may be a bug at the EE end.

[Jon_K]

Thanks @Tommy2phones.

I've just checked mine and I'm able to download a bill, so this may be account specific.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

[Tommy2phones]

Thanks Jon, I'll do that.

[Tommy2phones]

UPDATE: The link is available this morning!

[Jon_K]

That's great, thanks for letting us know, @Tommy2phones.

[Silvie10]

Hi

[James_B]

Hi @Silvie,

Welcome to the EE Community. 🙂

How can we help today?

James