Data Gifting Issues

Basketcase81 · ‎14-09-2022

I currently have several lines on my account and can gift data between the accounts as expected.

I've just purchased a new SIM Only "No Frills SIM 1GB" for my son to use in his phone. This SIM is on the same account as my phone and it's under my name but when I go into the MyEE app, his number isn't in the drop down to select.

Any idea why his number isn't displayed to be able to gift data to?

Thanks

Christopher_G · ‎14-09-2022

Thanks, @Basketcase81

I would suggest speaking to our Mobile Care team so they can check this for you.

Chris

View solution in original post

XRaySpeX · ‎14-09-2022

Could it be on PAYG? Where did you buy it from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Basketcase81 · ‎14-09-2022

It's definitely a SIM only that's paid for monthly. I ordered it through my existing contract as an additional SIM.

The number itself is displayed in MyEE (both the App and Website pages) and the account number is the same as my main contract.

When I go to gift data, there's a drop down to select who you'd like to gift it to. I have 2 options, one is my daughters phone and the other is my tablet that I have. But my son's number isn't in there.

Christopher_G · ‎14-09-2022

Thanks, @Basketcase81

I would suggest speaking to our Mobile Care team so they can check this for you.

Chris

Basketcase81 · ‎14-09-2022

Hi Christopher_G

For anyone reading this further down the line, I've literally just got of live chat with an advisor and because the SIM is a "No Frills" SIM, it can't have data gifted to it.

I have to wait till 4th Oct where I can look to upgrade the contract to a different one or increase the data.

I'll buy some more data for now and look into the upgrade options once they're available.

Thanks for everyone's input on this 😊

XRaySpeX · ‎14-09-2022

From where did you buy it? Linky please?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Basketcase81 · ‎14-09-2022

Hi XRaySpeX,

It was taken out as an additional line directly with EE, through MyEE.

Additional Line > SIM Only > Then it was one of the 1GB options I had available

Hope this helps.

Christopher_G · ‎14-09-2022

Ah, yes @Basketcase81.

I've just seen this on our data gifting help page:

'If you purchased a plan after 17 August 2022, Data Gifting is only available on our Essentials, All Rounder and Full Works plans.'

Chris

Basketcase81 · ‎14-09-2022

@Christopher_G

Think I must have missed that bit! 🙈

Hopefully I'll get the plan changed over on the 4th. Either that or I'll purchase more data, as and when my son needs it.

The next thing is to stop him rinsing his data 😆

Thanks for your help!