New EE app is awful!

tb73
Visitor

‎27-08-2022 04:14 PM

Don’t know about others but the new EE app on iPhone is almost unusable. When it loads it just freezes for up to 30 seconds and trying to navigate around, it frequently won’t scroll. 

The new app also does less than the previous one, so why change it?? And why don’t you test it before releasing it?

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎27-08-2022 04:53 PM

@tb73  It was tested and it does the same as the previous version.  It’s just a different layout. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎27-08-2022 05:00 PM

There's every evidence that it has never been tested properly 😉 !

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Afghan_
Visitor

‎02-09-2022 06:35 PM

I agree it’s horrible! I can’t even see my bills. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Afghan_

‎02-09-2022 06:40 PM

Hi @Afghan_

What happens when you try and view your bills? 

Can you view the bill in your My EE account online? 

Leanne. 

0 Helpful
Ruby-Rose
Visitor

‎14-09-2022 02:40 PM

Couldn’t agree more, I can’t do the normal things that the old app did perfectly well, why change something that worked to an app that’s totally useless 

0 Helpful