Over complicated

[Grim77]

Been an EE broadband customer since Orange was taken over, and 2 years ago I added a mobile contract. I really want to look at getting roughly the same data for a SIM only, that I'm out of contract, but the process is so convoluted. There's so many options giving slight variations but will ultimately save me very little money. It's very off-putting and that's not even tackling the issue of the app and website hurdles. Why have an app that shows you options, then hides them with overlays that you can't back out of without retreating prior to the page I was on? Also, why hide the majority of options until logged in? Or force the customer to call to get a better offer? I want to peruse options and make a decision at my leisure and not jump through hoops to do so.

[Chris_B]

@Grim77  A better offer might have been made available the day you call that doesn’t mean it’s shown straight the way in an account as an upgrade option.     There will always be better offers when you call it’s just not  as convenient to the end user to make a call so they go with what available.   

 I got a great deal by calling for a sim only and it and even then you had to search for it online and it wasn’t even on EEs website.   
  Even now nothing comes close to it and I’ll be happy having it on a 30 day rolling contract. 

Best you can do is see what’s available and you’re happy with then call customer services to see if you can get something better.