I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was tell me to download the app and have someone in the shop read it out to me. Alternatively I need to pay £3 a month for paper bills.
I have a more inclusive solution. Fix the website! I can see everything on my computer screen. How is it ok to discriminate against people who need a larger screen to read more complicated paperwork? I think it's awful to neglect a bunch of your customers like that
