Online Upgrade Not Working

[YahYah]

I have tried to upgrade my phone several times this last week via the website.

When I click on the plan I want I then get redirected to https://shop.ee.co.uk/ .

I have tried this on multiple browsers and cleared the cache.

I have then called EE on 150 and they are unable to give the same offer that is provided on the website.

Who can help me?  This is very frustrating!!!

[Christopher_G]

Hi @YahYah.

Welcome to the community.

That sounds really unusual. Could you post a link to the plan you're looking for please?

Chris

[brenda851]

ry same problem. I have also rang thecall  centre and they did not have the offer that was offered online which is very frustrating !!!

I

am now logging in again to give it 1 last go b4 I start to complain to a manager !!

[Katie_B]

Good Morning @brenda851. 

Are you still experiencing this today?

Please could you provide us the link to the plan you are looking at?

Katie.

[YahYah]

I am still having the same problem.

I click on a link for the Samsung Galaxy Z Fold 3.  the offers are presented and which ever I select, it takes me back to the same page,

I again have tried this using a variety of devices and browsers also after clearing the cache and the issue is the same.

[YahYah]

The offers I am looking at are here:

https://shop.ee.co.uk/auth/mobile-phones/upg-pay-monthly/samsung-galaxy-z-fold3/details

[Katie_B]

Hi @YahYah. 

I am unable to access the link provided. 

Are you able to confirm the plan price and what is included?

Thanks so much, 

Katie 🙂

[YahYah]

Please see the picture attached.  When I click on "Choose this plan" I am always routed to  https://shop.ee.co.uk/ 

[Jon_K]

Hi @YahYah.

Are you logged into your My EE Account at the time of selecting this plan?

Does this happen if you choose any plan?

Jon 

[YahYah]

Yes.  I am logged in and it will happen on any plan.